Become a Marietta Toyota Service Coordinator!

Toyota service technicians

Are you someone who has outstanding communication skills and loves to help others? Apply to become a Marietta Toyota Service Coordinator in Marietta! We are looking for friendly and professional individuals to assist the client care manager in accomplishing their goals ofproviding a red carpet client experience from start to finish. The Marietta Toyota Service Coordinator works within the service client care center and is responsible for handling inbound service reservation calls, confirming service reservations, performing outbound follow-up calls for due and overdue service clients, and any additional outbound calls requested by the service management team.


What are the Job Responsibilities of a Marietta Toyota Service Coordinator?

So, what is a day in the life of a Marietta Toyota Service Coordinator like? The basic responsibilities of a Marietta Toyota Service Coordinator are as follows:

  • Assist with and handle inbound service reservation calls
  • Confirm service reservations and perform outbound follow-up calls for due and overdue service clients
  • Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer
  • Follow all training materials including inbound service call guides and Strategic Responses (word tracks) in order to accurately answer all guest’s questions
  • Use the Blueprint Knowledge-Drive to search for answers to guest’s questions prior to transferring the phone call to a Service Advisor
  • Following the “Client Care Center Policies and Procedures” manual

What are the Qualifications for a Marietta Toyota Service Coordinator?

A Marietta Toyota Service Coordinator is typically the first point of contact for our Smyrna customers, so it’s important that they are greeted by a friendly, welcoming individual who is eager to help. Marietta Toyota strives to provide a red carpet service experience from start to finish, and a service coordinator plays an integral role in making that happen. Qualifications include:

  • Outstanding communication skills and ability to speak articulately
  • Cheerful and enthusiastic disposition
  • Great work ethics and a “can do” attitude in the face of change
  • Enjoys conducting outbound telephone calls with enthusiasm and supports the goals and vision of the team
  • Completion of Service-Mastery certification training with a minimum score of 85%
  • The ability to work flexible hours, including Monday – Saturday from 6:30 a.m. to 8 p.m.

Contact Marietta Toyota for More Information

If you are passionate about helping customers and striving to keep our Marietta service center running smoothly, we want you to be a part of our team. Apply to be a Marietta Toyota Service Coordinator today! If you have any questions about the position, please don’t hesitate to contact us. We look forward to hearing from you!


More from Marietta Toyota

  • 2022 Toyota RAV4 MPG

      From its phenomenal safety ratings to its suite of comfort and convenience features, the Toyota RAV4 is a compact crossover that even the most discerning drivers in Smyrna can get behind. But how many miles per gallon does the 2022 Toyota RAV4 get? That depends on the configuration you choose, but you can expect…

  • 2022 Toyota Tacoma MPG

      Drivers all over Smyrna and Atlanta rave about the power and capabilities of the Tacoma, but is the 2022 Toyota Tacoma fuel-efficient? The answer is yes! The 2022 Toyota Tacoma mpg impresses with up to 24 mpg highway*, so you can feel free to take the scenic route on your next Kennesaw adventure! Find…

  • 2022 Toyota 4Runner Towing Capacity

      Offering three rows of seating and a suite of standard safety features, the new Toyota 4Runner is ideal for your growing Smyrna family. But how much can a Toyota 4Runner tow? No matter which trim level you choose, the 2022 Toyota 4Runner towing capacity is 5,000 pounds. Learn more about what is possible with…

Marietta Toyota 33.9339893, -84.5129133.